We have a 3-day replacement policy, which means you have 3 days after receiving your item to request a replacement.
We DO NOT entertain any return or refund.
To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with no visible damage, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a replacement, you can contact us at sales@parallellearning.in. If your replacement is approved, We'll ship your order again with no or some additional costs if required.
You can always contact us for any return question at sales@parallellearning.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please record the unboxing video/process for us to evaluate and understand the issue raised better.
NOTE: Sorry no issue or case will be resolved If we do not receive an order unboxing video with your query. Thank You!
Exceptions / non-returnable items
Custom products (such as stickers, signage, posters, and badges) cannot be returned or refunded. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on offer items, sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to contact our support team and generate a replacement for your order as soon as possible.
Replacement
We will notify you once we’ve received and inspected your replacement request, and let you know if your request was approved or not. If approved, you’ll be automatically shared the order updates and replacement details. Please remember it can take some time for your request to go through and process.
